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June 18, 2025 - Hodgetwins
09:53
Oil Change Turns UGLY After Customer Jumps Out Mid-Service!
# workplace safety warranty claims vegas auto repair industry chevy tahoe consumer rights cummins transmission insurance liability jiffy lube officialhorse twinscom racial stereotypes ram diesel turbo unnecessary repairs upselling tactics

Hodgetwins dissect a volatile oil change confrontation in Vegas where a customer refused to stay inside his vehicle due to heat, prompting a manager to halt service and cite liability risks. The discussion expands to expose predatory auto shop tactics, recounting a Chevy Tahoe incident involving $3,650 in unnecessary radiator repairs under warranty. While acknowledging the manager's aggressive tone and noting racial stereotypes used during the clash, the hosts ultimately validate strict safety protocols against deceptive upselling, highlighting systemic issues in the automotive service industry. [Automatically generated summary]

Transcriber: nvidia/parakeet-tdt-0.6b-v2, sat-12l-sm, and large-v3-turbo
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Time Text
Staying In The Car 00:08:41
How many times does this happen even before?
Like, like at least 10.
And like I said, like I said about Smith, if he hopped out of his car, I would ask him to get back in.
And if he did, he had to respond to the oil track.
I would not do his oil change because he didn't have to follow the policy and procedure we have here.
To make sure that the customer is safe.
Not to make sure we are safe.
The custody, we don't want you to hurt yourself.
I get that it's hot, sir.
I get that it's hot.
I get that.
But I done did 45 oil traces today and not want to have somebody hopped out the car because it was hot.
I get it.
I get it.
But we have rules and procedures that we must follow.
So if I don't follow what I'm doing, I get a choice.
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All right, so this dude's getting the oil change.
Now, I think this is Jiffy Lube.
When you go to Jiffy Lube, you stay in your car and you just go through.
Can you keep it on?
I don't know.
I never go to Jiffy Lube.
I take money to deal with it.
Right?
But I get free oil changes.
Yeah, but when you go...
The first three years I get free, all changes.
Yeah.
Comes with the package.
But anyway, I've always saw that when you take your vehicle to like a shop like this, yeah, upsell the hell out of you, too.
Well, when you're getting something fixed, you can't go back there.
It's for insurance purposes.
Yeah.
Because let's call fall on you.
Right?
So I understand you got to stay in your car.
Probably might fall off.
But okay, let's go back to it.
But this guy right here, he's the manager.
He's explaining the policy.
Okay, he's doing good, man.
We got a subset handwritten that's successful.
So you okay with me getting in trouble and not doing my job and all I'm trying to do is enforce my job.
So did you talk about it a little bit?
So if I don't follow what I'm doing, I get in your choice.
So you okay with me getting in trouble and not doing my job and all I'm trying to do is enforce my job.
So did you talk about all your customers?
Like what?
I'm talking to you like this boss man because you didn't want to follow the instructions that I had.
I asked him, we asked you three to four times politely to get back in your car.
And I told him.
And you did it.
And you said it was hot.
I get that, sir.
I get that.
That's not my problem, sir.
You came at four o'clock to get your oil change.
I get that it's hot.
We offered you a bottle of water.
That wasn't helping me.
Okay, that's not my problem.
You still have to stay in your car.
You know, these manufacturers in his car, he's staying in his car.
You're not open at nine o'clock at night when it's cold.
Well, that's not my problem.
You stay trying to give me reasons why you're okay with getting out your car instead of respecting why you need to stay in your car.
The conversation could have been totally different if you just listened to what I was telling you.
But you didn't want to follow instructions.
So that's the next step.
You got to follow policy.
Yeah, if I'm that manager.
I'm going to say, man, get dinky car, get the hell out of here.
I got four cars over here that need snow change.
Because if he lets him stand outside his car, right?
If something happens to him, his black ass is getting fired.
Oh, yeah, they're going to fire him.
Probably throw him in jail because he's black.
And then he's going to go to another mechanic shop, say, yeah, I got all this express house manager.
Well, what happened?
Well, this dude came over.
He didn't want to stay in his car.
I said, okay, it's cool.
I understand it's hot.
And then some fellow man broke his neck and we got sued and they fired.
They're going to say, get out.
You don't know how to push policy and instructions to your customer.
Yeah, they'll be like, hey, I got a Tyrone here.
He said he worked for you for like 15 years.
Nah, he looks young.
I'm going to say, hey, I got a Tyrone here.
Said he worked at your establishment for five years.
Is that correct?
That's correct.
Okay.
Okay what?
He was an asshole.
He got a person killed.
Oh man, thanks for the warning.
I'm not gonna hire his black ass.
Hey, let's get back to the rest of this.
We all adults, so if you understand where you went wrong, you can understand why I feel the way.
I feel you were wrong because you didn't want to get back in your car.
Can you agree to that?
You were wrong for that.
No no, sorry you, you were wrong for that.
It's a yes or no question.
You were wrong for that, I.
They asked you politely to get back in your car.
You said no, it is too hot so, so so you're disobeying what they're asking you politely three or four times.
So that's when I have to step in and tell you, you're gonna get back in your car.
We're not gonna do your service if I already drained your car.
So since I already drank it, I was gonna do the service anyway.
But if I didn't drain your car, I wouldn't go do the oil change or inspection.
You got any medical certification?
Are you drained first aid?
He tried to change the conversation.
That's where it cut off.
Yeah, so i'm thinking somebody died.
No, i'm thinking he said, well, if something happens to me.
I, I see where the guy's going.
Yeah okay, he's not doing anything wrong.
So he said, do you have training first aid?
I'm gonna get back in my car.
When I have a heat stroke I need to know you take care of me.
That's where he was going with it, i'm sure.
Yeah yeah, but I met my wife to Jiffy Loop and they said no, you have to stay in your car and you just go through a line.
And then you got to stay in your car.
You can't get out your car.
That's kind of hmm, I think I think that's the way it goes, but that's kind of weird.
But you can't be standing around in that area.
Yeah yeah yeah yeah it's, it's for insurance purposes.
Yeah yeah, because that car falls and no, it's something else.
You fall in and you, you know those uh, you can get up in the car.
It's like a hole and yeah yeah yeah, you might be walking, just fall in that black hole and like break every bone in your body.
Yeah, because when it changes like, it's like something.
Yeah yeah well, i'm with the manager on this.
He's trying to do his job he's, he's following orders.
Yeah, you know, you can't break.
You can't break company rules.
I think I got those rules for a reason.
I'm sure that fat dude that was in the car that couldn't take you think he's fat?
He's got to be fat as hell.
He should just leave and come back when it's cooler or take something that.
Have somebody else do it for him somebody skinnier.
A lot of times I go to a place.
If I go to a place, I just leave my car there.
You don't have to.
Yeah, I know.
Yeah yeah, but it's like a draw-through.
I'm thinking that's Jiffy LOOP.
I think that's how they work out here in Vegas.
I don't sit on the shirt, but I was talking about that place.
It's probably called Tyron LUBE.
No no, I was going to a Jiffy UH LOOP out here and it's like you go to a Jiffy LOOP.
No, I went there but I left.
I go to the dealership.
Yeah I, when I bought my car, I got a package free oil changes.
Yeah, but I was going to Jiffy LOOP because I just I didn't dumbass, I didn't feel like going to the dealership.
It was close, but then I didn't like that service, like I had a bad experience.
Jiffy LOOP, they're always trying to upset you.
Hey man, you need to replace your Axles.
Hey man, need to replace your water pump.
Hey man, need to place this.
No, I had a bad experience.
Hey, hey man, you're all you.
Uh, you need to do this.
You need to rotate your tiles?
Hey man, need to fill up your thing.
I was like, how much is that going to cost me?
$3,500.
Man, I ain't got no money for that.
It's candy for an old take.
I went to, I got a story about that.
I went to Firestone.
Oh, yeah.
And my car was overheating.
Yeah, yeah.
I had a Chevy Tahoe, and it wasn't that old.
It was over, it was like three or four, maybe three years old at the time, right?
Remember that?
Yeah, yeah, yeah.
That was a nice little ride.
The LTZ fully loaded.
The white one.
No, no, the black black.
The white one, that was bottom of the barrel.
But that black one, the LTZ.
That was clean.
Oh, it had a nice payment on it, too.
But anyway, I went there.
My car was overheating.
My wife was with me.
I took her.
My car is overheating.
You know what they told me?
You need a brand new radiator.
It's cracked.
I said, won't you show me?
I said, this damn thing is only three years old.
Right.
It's under warranty.
And then I went there and he's like, see right here?
It's empty.
I said, where's the crack?
He said, I'm just telling it, it's got to be a crack somewhere.
He did a blade and switch on your ass.
Right.
Then I said, hey.
I'm going to show you.
It's empty.
Where's the crack?
Man, it's got to be a crack somewhere.
Right?
Then he said, I said, well, just put some water in there and I'm going to drive it home and see what happens.
Yeah, yeah, yeah.
They put coolant in there.
They charge me like $39.99 to put some coolant in there, which is pretty cheap.
I think it was more than that.
Well, how much to cool it, man?
No, that wasn't expensive.
The coolant.
I think it was like $69.99 something.
That's a business, man.
Not damn charity.
Hunting For A Crack 00:01:11
I get it.
So, and then I said, I'm just going to monitor my vehicle.
Yeah.
Didn't have no more problems.
I said, damn.
I wonder what happened.
I didn't have no watermelon radio.
I didn't have no damn water in your radiator.
No cooling.
Well, it's here out in Vegas, maybe.
I don't know what happened.
But nothing was wrong with my radiator.
They told me I had a crack in it.
And it was going to cost.
He told me, I think it was spit it out.
I think he said $3,800 something dollars.
That's what they told me.
They always say $3,650.
They always say that.
It's only going to cost you $3,650.
Like, man, why every time I go somewhere, no matter what the car is, it's always $3,600.
I was like, man.
But I never took him up on the do those repairs.
Car just fine.
Yeah, but I'm actually with the manager on this.
Yeah, yeah.
Even if he is a surfer.
He's a smart surfer.
Yeah.
He still got that ghetto in him.
You see how he's raising his voice, talking with his hand?
But hey, he's doing the best he can.
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