Hodgetwins - Oil Change Turns UGLY After Customer Jumps Out Mid-Service!
Aired: 2025-06-18
Duration: 09:53


=== Staying In The Car (08:41) ===

[00:00:00]  How many times does this happen even before?
[00:00:01]  Like, like at least 10.
[00:00:03]  And like I said, like I said about Smith, if he hopped out of his car, I would ask him to get back in.
[00:00:09]  And if he did, he had to respond to the oil track.
[00:00:11]  I would not do his oil change because he didn't have to follow the policy and procedure we have here.
[00:00:16]  To make sure that the customer is safe.
[00:00:17]  Not to make sure we are safe.
[00:00:19]  The custody, we don't want you to hurt yourself.
[00:00:22]  I get that it's hot, sir.
[00:00:23]  I get that it's hot.
[00:00:24]  I get that.
[00:00:25]  But I done did 45 oil traces today and not want to have somebody hopped out the car because it was hot.
[00:00:30]  I get it.
[00:00:31]  I get it.
[00:00:32]  But we have rules and procedures that we must follow.
[00:00:35]  So if I don't follow what I'm doing, I get a choice.
[00:00:38]  Yeah, got a new show for y'all.
[00:00:39]  Got a damn good show.
[00:00:41]  Before we get to today's video, don't forget, got a new giveaway.
[00:00:44]  Ram Diesel Turbo with the Cummins Transmission.
[00:00:48]  Fully loaded.
[00:00:50]  It's fully loaded.
[00:00:50]  Here we call it fully loaded.
[00:00:52]  But hey, if you want to get in it, all you got to do is go to my website, officialhorse twins.com.
[00:00:56]  Anything you buy on my site, like my damn good coffee, Methylene Blue, merchandise, any of my swag, you get you automatically and it wins.
[00:01:03]  All right, so this dude's getting the oil change.
[00:01:05]  Now, I think this is Jiffy Lube.
[00:01:06]  When you go to Jiffy Lube, you stay in your car and you just go through.
[00:01:10]  Can you keep it on?
[00:01:12]  I don't know.
[00:01:12]  I never go to Jiffy Lube.
[00:01:14]  I take money to deal with it.
[00:01:16]  Right?
[00:01:16]  But I get free oil changes.
[00:01:21]  Yeah, but when you go...
[00:01:22]  The first three years I get free, all changes.
[00:01:25]  Yeah.
[00:01:26]  Comes with the package.
[00:01:28]  But anyway, I've always saw that when you take your vehicle to like a shop like this, yeah, upsell the hell out of you, too.
[00:01:35]  Well, when you're getting something fixed, you can't go back there.
[00:01:39]  It's for insurance purposes.
[00:01:41]  Yeah.
[00:01:41]  Because let's call fall on you.
[00:01:44]  Right?
[00:01:45]  So I understand you got to stay in your car.
[00:01:47]  Probably might fall off.
[00:01:48]  But okay, let's go back to it.
[00:01:49]  But this guy right here, he's the manager.
[00:01:51]  He's explaining the policy.
[00:01:54]  Okay, he's doing good, man.
[00:01:55]  We got a subset handwritten that's successful.
[00:01:58]  So you okay with me getting in trouble and not doing my job and all I'm trying to do is enforce my job.
[00:02:04]  So did you talk about it a little bit?
[00:02:06]  So if I don't follow what I'm doing, I get in your choice.
[00:02:09]  So you okay with me getting in trouble and not doing my job and all I'm trying to do is enforce my job.
[00:02:14]  So did you talk about all your customers?
[00:02:17]  Like what?
[00:02:17]  I'm talking to you like this boss man because you didn't want to follow the instructions that I had.
[00:02:21]  I asked him, we asked you three to four times politely to get back in your car.
[00:02:25]  And I told him.
[00:02:25]  And you did it.
[00:02:26]  And you said it was hot.
[00:02:27]  I get that, sir.
[00:02:28]  I get that.
[00:02:29]  That's not my problem, sir.
[00:02:30]  You came at four o'clock to get your oil change.
[00:02:33]  I get that it's hot.
[00:02:33]  We offered you a bottle of water.
[00:02:35]  That wasn't helping me.
[00:02:36]  Okay, that's not my problem.
[00:02:37]  You still have to stay in your car.
[00:02:39]  You know, these manufacturers in his car, he's staying in his car.
[00:02:41]  You're not open at nine o'clock at night when it's cold.
[00:02:44]  Well, that's not my problem.
[00:02:46]  You stay trying to give me reasons why you're okay with getting out your car instead of respecting why you need to stay in your car.
[00:02:53]  The conversation could have been totally different if you just listened to what I was telling you.
[00:02:57]  But you didn't want to follow instructions.
[00:02:58]  So that's the next step.
[00:03:05]  You got to follow policy.
[00:03:07]  Yeah, if I'm that manager.
[00:03:08]  I'm going to say, man, get dinky car, get the hell out of here.
[00:03:11]  I got four cars over here that need snow change.
[00:03:13]  Because if he lets him stand outside his car, right?
[00:03:16]  If something happens to him, his black ass is getting fired.
[00:03:19]  Oh, yeah, they're going to fire him.
[00:03:21]  Probably throw him in jail because he's black.
[00:03:23]  And then he's going to go to another mechanic shop, say, yeah, I got all this express house manager.
[00:03:28]  Well, what happened?
[00:03:29]  Well, this dude came over.
[00:03:30]  He didn't want to stay in his car.
[00:03:31]  I said, okay, it's cool.
[00:03:32]  I understand it's hot.
[00:03:34]  And then some fellow man broke his neck and we got sued and they fired.
[00:03:39]  They're going to say, get out.
[00:03:41]  You don't know how to push policy and instructions to your customer.
[00:03:44]  Yeah, they'll be like, hey, I got a Tyrone here.
[00:03:46]  He said he worked for you for like 15 years.
[00:03:50]  Nah, he looks young.
[00:03:51]  I'm going to say, hey, I got a Tyrone here.
[00:03:53]  Said he worked at your establishment for five years.
[00:03:56]  Is that correct?
[00:03:57]  That's correct.
[00:03:58]  Okay.
[00:03:59]  Okay what?
[00:04:01]  He was an asshole.
[00:04:03]  He got a person killed.
[00:04:05]  Oh man, thanks for the warning.
[00:04:07]  I'm not gonna hire his black ass.
[00:04:12]  Hey, let's get back to the rest of this.
[00:04:17]  We all adults, so if you understand where you went wrong, you can understand why I feel the way.
[00:04:23]  I feel you were wrong because you didn't want to get back in your car.
[00:04:26]  Can you agree to that?
[00:04:27]  You were wrong for that.
[00:04:28]  No no, sorry you, you were wrong for that.
[00:04:30]  It's a yes or no question.
[00:04:32]  You were wrong for that, I.
[00:04:33]  They asked you politely to get back in your car.
[00:04:36]  You said no, it is too hot so, so so you're disobeying what they're asking you politely three or four times.
[00:04:42]  So that's when I have to step in and tell you, you're gonna get back in your car.
[00:04:45]  We're not gonna do your service if I already drained your car.
[00:04:47]  So since I already drank it, I was gonna do the service anyway.
[00:04:50]  But if I didn't drain your car, I wouldn't go do the oil change or inspection.
[00:04:54]  You got any medical certification?
[00:04:57]  Are you drained first aid?
[00:05:02]  He tried to change the conversation.
[00:05:03]  That's where it cut off.
[00:05:04]  Yeah, so i'm thinking somebody died.
[00:05:07]  No, i'm thinking he said, well, if something happens to me.
[00:05:10]  I, I see where the guy's going.
[00:05:11]  Yeah okay, he's not doing anything wrong.
[00:05:14]  So he said, do you have training first aid?
[00:05:16]  I'm gonna get back in my car.
[00:05:17]  When I have a heat stroke I need to know you take care of me.
[00:05:20]  That's where he was going with it, i'm sure.
[00:05:22]  Yeah yeah, but I met my wife to Jiffy Loop and they said no, you have to stay in your car and you just go through a line.
[00:05:27]  And then you got to stay in your car.
[00:05:29]  You can't get out your car.
[00:05:31]  That's kind of hmm, I think I think that's the way it goes, but that's kind of weird.
[00:05:35]  But you can't be standing around in that area.
[00:05:37]  Yeah yeah yeah yeah it's, it's for insurance purposes.
[00:05:39]  Yeah yeah, because that car falls and no, it's something else.
[00:05:42]  You fall in and you, you know those uh, you can get up in the car.
[00:05:45]  It's like a hole and yeah yeah yeah, you might be walking, just fall in that black hole and like break every bone in your body.
[00:05:52]  Yeah, because when it changes like, it's like something.
[00:05:56]  Yeah yeah well, i'm with the manager on this.
[00:06:01]  He's trying to do his job he's, he's following orders.
[00:06:04]  Yeah, you know, you can't break.
[00:06:06]  You can't break company rules.
[00:06:07]  I think I got those rules for a reason.
[00:06:09]  I'm sure that fat dude that was in the car that couldn't take you think he's fat?
[00:06:12]  He's got to be fat as hell.
[00:06:14]  He should just leave and come back when it's cooler or take something that.
[00:06:18]  Have somebody else do it for him somebody skinnier.
[00:06:20]  A lot of times I go to a place.
[00:06:21]  If I go to a place, I just leave my car there.
[00:06:23]  You don't have to.
[00:06:24]  Yeah, I know.
[00:06:24]  Yeah yeah, but it's like a draw-through.
[00:06:27]  I'm thinking that's Jiffy LOOP.
[00:06:29]  I think that's how they work out here in Vegas.
[00:06:31]  I don't sit on the shirt, but I was talking about that place.
[00:06:34]  It's probably called Tyron LUBE.
[00:06:36]  No no, I was going to a Jiffy UH LOOP out here and it's like you go to a Jiffy LOOP.
[00:06:42]  No, I went there but I left.
[00:06:43]  I go to the dealership.
[00:06:44]  Yeah I, when I bought my car, I got a package free oil changes.
[00:06:51]  Yeah, but I was going to Jiffy LOOP because I just I didn't dumbass, I didn't feel like going to the dealership.
[00:06:56]  It was close, but then I didn't like that service, like I had a bad experience.
[00:06:59]  Jiffy LOOP, they're always trying to upset you.
[00:07:01]  Hey man, you need to replace your Axles.
[00:07:03]  Hey man, need to replace your water pump.
[00:07:04]  Hey man, need to place this.
[00:07:06]  No, I had a bad experience.
[00:07:07]  Hey, hey man, you're all you.
[00:07:09]  Uh, you need to do this.
[00:07:10]  You need to rotate your tiles?
[00:07:11]  Hey man, need to fill up your thing.
[00:07:12]  I was like, how much is that going to cost me?
[00:07:14]  $3,500.
[00:07:17]  Man, I ain't got no money for that.
[00:07:18]  It's candy for an old take.
[00:07:21]  I went to, I got a story about that.
[00:07:23]  I went to Firestone.
[00:07:24]  Oh, yeah.
[00:07:25]  And my car was overheating.
[00:07:26]  Yeah, yeah.
[00:07:27]  I had a Chevy Tahoe, and it wasn't that old.
[00:07:29]  It was over, it was like three or four, maybe three years old at the time, right?
[00:07:33]  Remember that?
[00:07:33]  Yeah, yeah, yeah.
[00:07:34]  That was a nice little ride.
[00:07:35]  The LTZ fully loaded.
[00:07:37]  The white one.
[00:07:37]  No, no, the black black.
[00:07:39]  The white one, that was bottom of the barrel.
[00:07:42]  But that black one, the LTZ.
[00:07:44]  That was clean.
[00:07:45]  Oh, it had a nice payment on it, too.
[00:07:47]  But anyway, I went there.
[00:07:48]  My car was overheating.
[00:07:49]  My wife was with me.
[00:07:49]  I took her.
[00:07:50]  My car is overheating.
[00:07:51]  You know what they told me?
[00:07:52]  You need a brand new radiator.
[00:07:54]  It's cracked.
[00:07:55]  I said, won't you show me?
[00:07:57]  I said, this damn thing is only three years old.
[00:07:59]  Right.
[00:07:59]  It's under warranty.
[00:08:01]  And then I went there and he's like, see right here?
[00:08:03]  It's empty.
[00:08:04]  I said, where's the crack?
[00:08:05]  He said, I'm just telling it, it's got to be a crack somewhere.
[00:08:09]  He did a blade and switch on your ass.
[00:08:11]  Right.
[00:08:11]  Then I said, hey.
[00:08:12]  I'm going to show you.
[00:08:13]  It's empty.
[00:08:14]  Where's the crack?
[00:08:15]  Man, it's got to be a crack somewhere.
[00:08:17]  Right?
[00:08:18]  Then he said, I said, well, just put some water in there and I'm going to drive it home and see what happens.
[00:08:23]  Yeah, yeah, yeah.
[00:08:24]  They put coolant in there.
[00:08:26]  They charge me like $39.99 to put some coolant in there, which is pretty cheap.
[00:08:31]  I think it was more than that.
[00:08:32]  Well, how much to cool it, man?
[00:08:34]  No, that wasn't expensive.
[00:08:36]  The coolant.
[00:08:37]  I think it was like $69.99 something.
[00:08:39]  That's a business, man.
[00:08:39]  Not damn charity.

=== Hunting For A Crack (01:11) ===

[00:08:41]  I get it.
[00:08:42]  So, and then I said, I'm just going to monitor my vehicle.
[00:08:45]  Yeah.
[00:08:45]  Didn't have no more problems.
[00:08:47]  I said, damn.
[00:08:49]  I wonder what happened.
[00:08:50]  I didn't have no watermelon radio.
[00:08:52]  I didn't have no damn water in your radiator.
[00:08:53]  No cooling.
[00:08:54]  Well, it's here out in Vegas, maybe.
[00:08:55]  I don't know what happened.
[00:08:56]  But nothing was wrong with my radiator.
[00:08:58]  They told me I had a crack in it.
[00:09:00]  And it was going to cost.
[00:09:03]  He told me, I think it was spit it out.
[00:09:08]  I think he said $3,800 something dollars.
[00:09:12]  That's what they told me.
[00:09:12]  They always say $3,650.
[00:09:15]  They always say that.
[00:09:17]  It's only going to cost you $3,650.
[00:09:19]  Like, man, why every time I go somewhere, no matter what the car is, it's always $3,600.
[00:09:27]  I was like, man.
[00:09:29]  But I never took him up on the do those repairs.
[00:09:35]  Car just fine.
[00:09:36]  Yeah, but I'm actually with the manager on this.
[00:09:39]  Yeah, yeah.
[00:09:39]  Even if he is a surfer.
[00:09:43]  He's a smart surfer.
[00:09:45]  Yeah.
[00:09:45]  He still got that ghetto in him.
[00:09:47]  You see how he's raising his voice, talking with his hand?
[00:09:51]  But hey, he's doing the best he can.