Diversity Fatigue at Chick-fil-A
00:07:12
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So, this black guy is working at Chick-fil-A.
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Then a Mexican is in line, but she don't speak no English.
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He gets pissed because that sounds like too much diversity.
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That's what that sounds like.
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This guy sounds like a white girl support.
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Hey, check this out.
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Okay, what is the problem?
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English is the problem.
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Oh, really?
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So, right here is coming only people.
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Yeah.
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All right.
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The Spanish people, we can't come in here.
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I didn't say that.
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I said because you say done.
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If you don't know how to speak English, why would you?
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I'm telling you, I want one comment and I'm too juggler per five.
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But I do and here.
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Yeah, go back.
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I'm going to go back to order.
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Listen.
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Welcome number one, and I'm too jagger perfect.
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But a Jew and here, and do Joe wants work.
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Do you see your face?
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Do you see your face?
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What you say?
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Well, he could be nice to Kevin.
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No, Keith, he's tired.
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Kevin, well, he got that part of his job description for the translator.
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No, she needs to go.
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Well, Kevin, he's been...
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Okay.
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Okay, maybe I'm being progressive, Keith, today.
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But maybe he could just show the menu and say it point to what you want.
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You know what I'm saying?
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This is a customer service position.
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No, man.
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Just say he's not working for ISA at the immigration line.
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This is a Kick-fil-A.
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You need to...
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No, he's taking his country back.
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That's what he's doing.
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Enough is enough.
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Here we go.
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I need you to go.
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You mad?
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Put that.
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Get the f out of here.
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No, he took it too far, Kevin.
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Keith, you only see it through her lens, the customer's lens.
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Kevin, Issa.
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We don't know what was said before she started recording.
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Okay.
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Okay.
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She's got an ulterior mode.
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But I hold him to a higher standard.
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He's representing Kick-fil-A.
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He's the face of that company right now.
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Well, there's a language barrier.
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If you want to order something at Chick-fil-A, you gotta know English.
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Yeah, so she responds in a video.
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Check this out.
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I didn't know what the hell she was ordering.
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I don't either.
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I don't either.
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Necessito, go!
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Hi, guys.
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Thank you for your empathy and support.
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Empathy.
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She tried to say empathy.
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Yeah, she said it correctly.
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It's just got a strong accent.
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No, she did not say that correctly.
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Empathy?
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What the hell is that?
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Empathy.
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But you know what she's saying, Kevin.
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Yeah, I know what she's saying, but she said the word wrong.
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Yeah.
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Hi, guys.
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Thank you for your empathy and support.
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I didn't want to say it's not about English.
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The point is about respect and love.
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The problem, what's no English?
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He's just one to be rude.
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I will kill learning English, I promise.
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But even if I speak perfect, there will still be people like that.
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No, no.
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You speak perfect English.
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No.
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No, yeah.
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You exaggerate now.
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Yeah, yeah.
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Hola chicos, graces por su empatía y apoyo.
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Solo quiero de sir, que no se trata solamente de inglés.
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Se trata de respect.
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With the black guy now.
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I need English.
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Yeah, why are you saying Spanish?
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But she's probably got a lot of Spanish fans.
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Just got to translate for them because they don't speak English.
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Just like she doesn't.
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Right.
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Right.
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No, but he could have been nicer about it.
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Man.
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Nah, but say I'm a nice person.
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I am.
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If I was working for Chick-fil-A and they put me in that position to take orders on the face of that company, and that's a customer service position.
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Why?
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I'd be like, I would talk, I don't understand.
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I don't understand.
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Please point to here and show me what you want.
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Yeah.
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I'd have been, I've been more accommodating.
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Yeah, right?
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That's true.
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I don't think it'd been more accommodating.
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Yeah.
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Yeah.
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I agree.
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You think he could have been more accommodating?
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That dude's out there spreading black fatigue.
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No, he's definitely not spreading black fatigue.
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He's got immigrant fatigue.
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Why are you even trying to.
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Her English is horrible.
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Why do you think you?
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I don't even.
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Who the hell encouraged you to go out and try to order something in English?
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With that English you're speaking?
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Yeah, what do you think she's trying to order?
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I'm gonna play that again.
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What is she?
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That's I don't know.
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I didn't say that.
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Because you say dung.
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If you don't know how to speak English, why would you?
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I'm telling you, I grant one combo number one and I'm too juggler five.
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But I do, I'm here.
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And two juggernauts.
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What is two juggernaut five?
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What is that?
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Two juggernaut.
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Let's replay it one more time.
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Yeah, she won a number one combo and two juggernauts.
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What is that?
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Go back.
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I didn't say that.
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I said you say dumb.
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If you don't know how to speak English, why would you?
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I'm telling you, I want one combo number one and I'm too juggler five.
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But I do, I'm here and do Joe once work.
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He is not spreading black fatigue.
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Kevin, but he's got immigrant fatigue.
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No, he just have a quick fees.
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And when you're in customer service, you can't have a quick fee.
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This is.
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He's no, you Chick-fil-A.
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Somebody come up to you.
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I want a number one, one juggernaut, and I told you what I did took it's nothing I could do to help you.
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Yes, you can.
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Point to the menu.
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I don't understand.
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He got a menu he can show her and hand over.
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Where is Chick-fil-A, Kevin?
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They have it.
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You go to Chick-fil-A, they got it all right down.
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Why is it so hard to just be nice to people, man?
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Okay, I get it.
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She's probably illegal.
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I get it.
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She shouldn't be here.
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Oh, she's definitely just look.
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I don't understand, ma'am.
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Point to the menu.
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No intendo.
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No intendo.
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I can't even say it.
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No intendo.
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How you say it?
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No.
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See that?
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I know my Spanish sucks.
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I'm not going to even try to speak Spanish.
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No intendo means I don't understand.
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Yeah, no intendo.
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No intiendo.
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No tiendo.
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Is that ain't said something like that?
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If you don't know how to speak English, why would you?
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I'm telling you, I grant one combo number one, and I'm too jagger per five.
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But I do, I'm here, and do you want work?
Refusing to Speak Spanish
00:01:10
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Just see yourself.
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What the hell is she saying?
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That is nuts.
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I don't know what the hell she's saying.
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She could be talking Chinese.
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I wouldn't know because that's definitely not English.
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What is that?
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It's English.
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That's not English.
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That's English from somebody.
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Too juggernapped.
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That is funny, man.
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But hey, man, he's heming too, Ki.
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He's heming, man.
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Yeah, we all make mistakes.
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She's putting that crazy burden on him.
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Don't nobody understand what she's saying.
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Yeah.
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He's had a shit.
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It's probably rude with him, too.
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Course.
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We only get one side.
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We only get one version because we don't know what was said.
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Yeah, but she started recording.
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He needs to work on his customer service skills, though.
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He needs to work.
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Oh, man.
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That dude deserves a medal.
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The dude is taking our country back.
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He should have told her to go back where she came from.
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That's what he said.
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No, man.
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Go back where you came from.
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That's why you should say it.