Hodgetwins - Frontier Airlines employees Caught doing the UNTHINKABLE to Passengers 🤯
Aired: 2025-10-16
Duration: 08:13


=== Bogus Airline Fees Exposed (07:42) ===

[00:00:00]  We got a damn good show.
[00:00:02]  Channel 2 Consumer Advisor Clark Howard has a warning for customers of an airline about bogus fees.
[00:00:08]  Channel 2 investigative reporter Ashley Lincoln is live in the newsroom with this exclusive story and the red flags Clark says travelers need to look out for.
[00:00:17]  A lot of red flags, Linda.
[00:00:19]  We were the first to tell you about a customer who says he was told he could not board a Frontier flight unless he paid a gate agent.
[00:00:27]  Clark told me if you're being told to pay for anything related to a flight.
[00:00:32]  Hold on.
[00:00:32]  That gate agent has to be black.
[00:00:37]  No white person be like, you know what, I'm going to run this scam.
[00:00:40]  I'm going to charge people as they come through the gate.
[00:00:42]  That is crazy.
[00:00:43]  You got your ticket, you pay for your ticket.
[00:00:45]  Before you board, you got to pay me some extra money.
[00:00:48]  Everybody, before we get back to the video, don't forget we got a new giveaway: Ford Raptor Bronco and $10,000 in cash.
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[00:01:03]  Ew.
[00:01:04]  All right, here we go.
[00:01:05]  There's a need to look out for a lot of red flags, Linda.
[00:01:08]  We were the first to tell you about a customer who says he was told he could not board a Frontier flight unless he paid a gate agent.
[00:01:16]  Clark told me if you're being told to pay for anything related to a flight with a digital wallet like Cash App, it's likely not legitimate.
[00:01:25]  The girl said that they were going to close the door in five minutes unless I gave them the Cash App card.
[00:01:31]  He is not alone.
[00:01:32]  Several Frontier Airlines passengers say they've encountered the same thing.
[00:01:36]  In her words, I don't give a damn what you're in, as long as you have my damn money.
[00:01:41]  You're asking me.
[00:01:43]  Oh, hey, this person's got to be black.
[00:01:45]  Yeah, this is Atlanta, Georgia.
[00:01:48]  That is never money.
[00:01:51]  Get my damn money.
[00:01:52]  Yeah, that sounds like a black woman, don't it?
[00:01:55]  Need to get on the plane that I already paid for.
[00:01:58]  Both Frontier passengers told me gate agents demanded they pay them via Cash App before being allowed to board their flight.
[00:02:05]  He said we're going to close the door in five minutes.
[00:02:07]  And if I didn't pay the $25 fee, then I would not be allowed on the plane.
[00:02:10]  You have Cash App?
[00:02:12]  Look, I ain't got no money.
[00:02:13]  Do you think they should be fired?
[00:02:15]  They should be fired.
[00:02:17]  They should be arrested.
[00:02:18]  Yeah, Steph.
[00:02:19]  That's like extortion, and it's like strong-armed warp robbery.
[00:02:24]  It's like when you take people's money by force, that's that's robbery.
[00:02:27]  Yeah, of course they should be fired.
[00:02:29]  Here has a trust problem.
[00:02:31]  Channel 2 consumer advisor Clark Howard says, if any airline employee asks you to pay via a digital wallet, that's a red flag.
[00:02:39]  The money wasn't going in Frontier's pockets.
[00:02:42]  It was being stolen from the customers' pockets, allegedly, into the employees' pockets.
[00:02:48]  I mean, you ask if people that's getting on Frontier, they already broke.
[00:02:51]  That's the cheapest tickets on the market.
[00:02:53]  I mean, you can fly from Las Vegas to Atlanta for like 15 bucks.
[00:02:58]  If you do it in advance, give it a couple weeks, you fly for $10, right?
[00:03:03]  How do you think these people got money?
[00:03:04]  That's crazy, man.
[00:03:05]  You know how much balls Cajonis you got to have to charge people to run that scam?
[00:03:10]  You don't really have to have any balls.
[00:03:12]  You just got to be brain dead.
[00:03:13]  Low capacity.
[00:03:14]  Really?
[00:03:15]  Well, it takes.
[00:03:16]  Come on, you got to give them some credit.
[00:03:17]  It takes a little courage.
[00:03:19]  Kevin, I don't think these people have a conscience that was doing this.
[00:03:23]  They ain't got a conscience, dude.
[00:03:24]  That's what it is.
[00:03:25]  They don't have a conscience.
[00:03:26]  Yeah.
[00:03:27]  It doesn't take any balls for them to do this.
[00:03:29]  You just got to be abnormally stupid.
[00:03:32]  Yeah.
[00:03:32]  Frontier Customer Service told their passenger, Jermaine Coger, the $25 charge was likely for an airport assistance fee.
[00:03:39]  But Coger says he didn't make that request and believes employees are taking advantage of Frontier's program by having unknowing passengers deposit money into their personal accounts.
[00:03:50]  I just thought everything was unusual.
[00:03:52]  Frontier's website says it only accepts Visa, MasterCard, American Express, and Discover.
[00:03:57]  And it does not accept digital wallet payments like Apple Pay and Vimo.
[00:04:01]  Frontier has not responded to Channel 2's request for a comment.
[00:04:05]  Clark says anytime you buy a ticket with Frontier, be on the lookout for fees.
[00:04:09]  When you buy an airline ticket on Frontier, you have given them a license to your wallet.
[00:04:15]  I work hard for my little coins, and it's just crazy.
[00:04:19]  And Coger says Frontier did reimburse him to $25 and issued him a $150 voucher, but the company has not issued him a refund for the $32 transfer.
[00:04:31]  Now, Roach, the other customer, says he's hired an attorney regarding his case in the newsroom, Ashley Lincoln, Channel 2 Action News.
[00:04:38]  Also, CBS News interviewed a guy in the Navy.
[00:04:41]  They exploded him for money, a service member.
[00:04:44]  A sailor trying to fly to LA says a gate agent wouldn't let him board his flight unless he paid her off.
[00:04:51]  Tonight, Frontier Airlines says it's investigating his claims of an alleged shakedown.
[00:04:56]  Warren posted live at LAX with a story you'll see only on KCAL News.
[00:05:00]  Warren?
[00:05:02]  Juan and Susie, a penny officer Deontay Roach says he was in Atlanta visiting family and heading back to his Navy base just outside of LA.
[00:05:10]  It's a flight he's taken many times before on different airlines, but he says he's never experienced what he says happened just a few days ago.
[00:05:20]  I was like, man, you know, this is crazy.
[00:05:21]  You know, I actually get up in the morning, fight for this country, work hard.
[00:05:24]  I break my back, you know what I'm saying?
[00:05:26]  And I come back home to things like this.
[00:05:29]  Devontae Roach says he was waiting to board his flight to LAX from Hartsville-Jackson International Airport on Veterans Day when he says his flight got delayed at the gate.
[00:05:38]  Oh, so I'm going to grab a bite, you know, to eat.
[00:05:39]  And then once I came back, the lady closed the door.
[00:05:42]  And I was like, hey, Miss, how you doing?
[00:05:43]  You know, this is my flight or whatnot.
[00:05:45]  She was like, well, you're late.
[00:05:46]  I don't care what it is.
[00:05:47]  I was okay, but I have to get back to my duty station.
[00:05:49]  Roach denies he was late.
[00:05:51]  He claims the agent told him if he wanted to get on, he'd have to send her $50 to her personal money app account.
[00:05:58]  I said, well, look, I'm in the Navy, like I say.
[00:05:59]  I'm just trying to get back.
[00:06:00]  I kept my composure and everything because, you know, I could have snapped, but I didn't.
[00:06:03]  You know, I was keeping my composure.
[00:06:04]  And her words, I don't give a damn what you're in.
[00:06:06]  Give me my money.
[00:06:07]  He says he was able to board after pretending he was going to pay up.
[00:06:11]  Roach claims another agent said the price was usually $150, but since he was military, they would only charge $50.
[00:06:19]  We reached out to Frontier Airlines.
[00:06:21]  A spokesman told us, We take these accusations very seriously and are investigating them fully.
[00:06:27]  We appreciate this customer bringing the situation to our attention and have provided a full refund for his reservation as well as a voucher for future travel.
[00:06:36]  But Roach says he's not accepting it.
[00:06:38]  They show no remorse towards me.
[00:06:40]  And like I say, I begun to become angry.
[00:06:43]  But, you know, like I say, the military teaches us to keep our composure for free.
[00:06:49]  That's what the military did for us.
[00:06:51]  Yeah.
[00:06:51]  Yeah.
[00:06:52]  Made us men, made us more disciplined.
[00:06:54]  Right.
[00:06:54]  Right.
[00:06:55]  It did.
[00:06:56]  It did.
[00:06:57]  Learned respect and learned to keep it cool.
[00:06:59]  He kept, he said, he said, I kept my composure.
[00:07:02]  Now, a lot of times you see a lot of black people, they can't keep their composure.
[00:07:06]  They feel like they've been disrespected.
[00:07:08]  Now it's time to fight.
[00:07:11]  That is a crazy story.
[00:07:12]  Yeah, she said, I don't care what the hell you in.
[00:07:15]  If you want to get on this truck, you got to pay me $50.
[00:07:18]  Typically, I charge for $50, but since you're in the military, I'm going to charge you only $50.
[00:07:22]  I'm going to charge you $50.
[00:07:24]  Man, some of Frontier Airlines tickets ain't even $50 to go places.
[00:07:28]  Yeah, yeah.
[00:07:29]  That is a wild story, but I believe it.
[00:07:32]  I wonder why they didn't reveal the identities of these people that was put on the scam.
[00:07:38]  I know deep in my heart, I know they were black.
[00:07:41]  Oh, of course, Kevin.

=== Weaving Diversity Into Stories (00:30) ===

[00:07:43]  There's probably some kicks trying to get some hair done and then some hair weave.
[00:07:49]  Trying to get some weave and some wigs.
[00:07:51]  That's exactly what it was for.
[00:07:53]  And over at Frontier, they do a lot of DEI hiring.
[00:07:56]  Gonna see things you'd be hard-pressed to find a white person working there.
[00:08:00]  It's always a minority, it's always female.
[00:08:02]  And look what happens when the diversity is not right.
[00:08:06]  I think when I think of diversity, I think of white folks.
[00:08:09]  Because without white folks, you don't have diversity.
[00:08:12]  You have madness.